Position:
Senior Account Manager, Just Eat Go Department:
Just Eat for Business Account Management Full Time/Part time:
Full Time Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Join our dynamic Just Eat Go team in this high-impact role within our Delivery-as-a-Service (DaaS) solution. You will lead and grow strategic relationships with Enterprise grocers, focusing on driving excellence and performance. We are looking for someone who embodies our values to lead, deliver, and care, ensuring partner satisfaction through a collaborative, customer-centric approach.
Location:
Hybrid (London Office/Client site-visits/Remote) Reporting to:
Head of Account Management - B2B and DaaS These are some of the key components to the position:
Serve as the primary contact for DaaS partners, ensuring exceptional service and operational performance. Build long-term, strategic relationships to identify opportunities that expand services and increase partner value. Monitor Key Performance Indicators (KPIs) and delivery metrics to improve efficiency and order volume. Collaborate cross-functionally with Sales, Logistics, and Product teams to ensure a seamless client experience. Identify and drive upsell opportunities through new service features or geographic expansion for existing partners. Troubleshoot operational or commercial issues swiftly to address root causes and maintain partner satisfaction. Provide regular performance reports and actionable insights to both internal stakeholders and external partners. What will you bring to the team?
Proven experience in Account Management, Client Success, or Commercial Partnerships, preferably in tech, logistics, or on-demand delivery. Strong interpersonal and communication skills, with a track record of building and maintaining professional relationships. An analytical mindset with proficiency in Excel, Salesforce, and BI tools (Looker, ThoughtSpot, or Tableau). Comfortable interpreting data to inform strategy and deliver excellence. Ability to work independently in a fast-paced, high-growth environment while effectively managing multiple priorities. Strong commercial acumen with the ability to spot growth opportunities and improve partner performance, making a lasting impact. Familiarity with delivery logistics or marketplace business models is a strong plus, demonstrating a commitment to achieving goals. At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET symbols. Are you ready to take your seat? Apply now! #LI-FT1