Customer Service Administrator
Orpington, Kent
£23,052- £26,000 per annum + commission earnings
Job Purpose
We seek an experienced Customer Service Administrator to join our expanding, established, and successful Service team.
As a key member of the team, you’ll provide first-class customer service dealing with engineers, customers, contracts, orders, and new business enquiries.
You will be performing vital customer support as well as administrative duties including dealing with a high volume of phone calls and emails. You will be involved in performing basic resets over the phone, scheduling Engineer’s work, assisting with technical queries, maintenance of orders, providing costings, quotes, stock purchasing, and invoicing.
About you
We are looking for a competent individual who has excellent communication and IT skills. You will be customer focused, articulate, presentable, enthusiastic, well organized, and have great attention to detail. Ideal candidates will come from a fast-paced service provider-based environment.
Responsibilities:
1. Point of contact for customers with queries, complaints, feedback, and requests
2. Ensuring timely and professional responses to all incoming and outgoing email correspondence
3. Diary management of the engineers and allocating of their jobs
4. Providing costings and quotes to cu...