Hire Controller Pontypridd Up to £27,500 + Bonus NEOS Engineering are partnered with a leading, fast-growing independent company operating across multiple depots across the UK. Following continued expansion, they are now looking to appoint a Hire Controller to join their busy and successful depot in Pontypridd. The Role As a Hire Controller, you’ll play a crucial role in the day-to-day operations of the hire desk. You’ll be the first point of contact for inbound enquiries, responsible for providing excellent customer service, processing hire contracts, and supporting internal coordination with the transport, credit, and operations teams. You’ll also be tasked with growing customer accounts, managing job bookings, and ensuring smooth and accurate processing of orders from initial enquiry through to delivery and collection. Responsibilities include: Responding to incoming customer calls and sales enquiries Building long-term relationships with clients and upselling where possible Processing hire contracts accurately and efficiently Coordinating delivery and collection of equipment in line with customer requirements Working closely with transport, warehouse and credit control teams Handling customer queries, quotes and job confirmations Maintaining system records and ensuring data accuracy Supporting the depot team with general administration and ad hoc duties The Candidate You&rs...