Overview
Day Concierge. Manchester, Circle Square. Hourly Rate: £13. Working Hours: 10am – 6pm. Shift Pattern: Saturday & Sunday, 16 hours per week.
Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re expanding our Day Concierge team with the appointment of an experienced customer focused professional to deliver a luxury, home-from-home experience for our residents.
Responsibilities
* Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
* Manage room turn arounds, check-in and check-outs.
* Be on hand for questions which may arise.
* Ensure our facilities are being looked after respectfully by residents & guests.
* Be on hand, delivering solutions to issues or challenges that may arise.
Additional Responsibilities
* Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
* Be a point of contact for any potential incident or emergency that may occur onsite.
* Manage & store parcels correctly to allow residents to easily access deliveries as required.
* Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
Who we want to join our team
* An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
* Previous Concierge experience would be an advantage.
* We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.
Personal Characteristics
* Vita Uhaus operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
* Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* Adaptability, creativity & positivity.
* Resilience, with an ability to effectively navigate unexpected situations.
* Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
* Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays. Where festive and religious celebrations require time off, we will always try to accommodate; flexibility from the Day Concierge is imperative to ensure continuous service.
Benefits
* Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
* Your Birthday – take your birthday off work.
* Perkbox – access to Perkbox with lifestyle perks.
* Royal London Pension – Vita Group contributes 3% of salary; employee contributes 5%.
* Parties & Events – annual celebrations and rewards for high standards.
* Recognition Programmes – employee of the month, awards, anniversaries, etc.
* Career Development – induction and development programmes with Bronze, Silver, Gold & Platinum training.
* 24/7 Employee Assistance – confidential wellbeing support.
* Right to Work & DBS – all offers subject to pre-employment checks including DBS. Right to Work sponsorship is not offered.
Seniority level: Mid-Senior level.
Employment type: Part-time.
Job function: Other.
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