Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday 08:30 am - 5:00 pm with one hour for lunch, unpaid.
Salary: DOE
OVERVIEW
ASL (Automated Systems Group Limited) has grown to be one of the UK's top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.
ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.
We are a company that looks to build every department on the principles of customer care.
SUMMARY
The Sales Operations Associate plays a key role in supporting the Sales Operations Manager and Sales Department by ensuring the smooth running of daily operations, primarily supporting an efficient order process maintaining CRM accuracy, and assisting with administrative and customer-related tasks.
KEY RESPONSIBILITIES
Sales Order Processing:
* Process all sales orders, sales documentation, finance agreements and service agreements.
* Liaise with Sales to support the process and answer any queries they or their customer may have.
* Resolve any customer or agreement queries, in addition to providing sales and customer information.
* Maintain customer machine database, with accurate inputting of agreement and service details.
Sales Support:
* Handle customer queries, either directly or by identifying and passing them on to the relevant business area within the Company.
* Resolve deal-related queries to ensure smooth order processing to maintain a healthy cash flow for the business.
* Assisting with the DocuSign of contracts on behalf of Sales.
* Supporting Sales with the completion of deals in a timely manner.
* Provide timely and accurate contract and deal information to Sales.
* Act as a point of contact between Sales and other departments for operational queries.
* Support of Sales Operations Manager with ad-hoc administrative duties.
* Be an all-round team member who will be willing to get involved in issues and areas outside of their specific job role as required.
* Provide ad hoc CRM Support
KEY MEASUREMENTS
* Deal packs sent to Salesperson within the agreed timeframe.
* Lease documents completed within set time constraints.
* Answer queries and correspondence within 24 hours.
SPECIAL REQUIREMENTS
* A strong administrator with at least 2 years' experience.
* Knowledge of lease processes.
* Excellent communication skills.
IN RETURN WE OFFER:
* Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
* Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
* Excellent training & development opportunities within a growing organisation.
* Partnership with charities that offer learning and development opportunities
* Life insurance.
* BUPA health assessment.
* Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
* Bereavement and probate service including counselling, funeral concierge support and will writing
* GP access 24/7, 365 days a year.
* Volunteering leave policy (2 days/15 hours per year).
* 10% TradePoint (B&Q) discount.
* Company social events.
* Free flu vaccines each winter.
* Free parking.
Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Canteen
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* On-site parking
* Paid volunteer time
* Referral programme
* Sick pay
* Transport links
Ability to commute/relocate:
* Ely CB7 4EX: reliably commute or plan to relocate before starting work (required)
Work Location: In person