Your newpany
You will be joining a well‑established and respected organisation that delivers essential services tomunities across Northern Ireland. With a strong focus on safety, service excellence and inclusivity, the organisation prides itself on putting customers at the heart of everything it does. You will be part of a Whitelackington customer services function that values teamwork, continuous improvement and professional development.
Your new role
As a Customer Advisor, you will play a vital frontline role within the Customer Services team, acting as a key point of contact for both existing and potential customers. You will handle a high volume of iing and outgoing calls, emails and service requests, providing efficient, professional and inclusive customer service at all times.
Your responsibilities will include accurately recording customer and job details onpany systems, coordinating appointments with customers and field operatives, and supporting the planning and scheduling of asset maintenance and connection works. You will respond to gas emergencies in line with strict safety standards, manageplaints in accordance withpany procedures, and processpleted documentation and certification.
In addition, you will provideprehensive administrative support to the wider team, contribute positively to team objectives, and ensure all activityplies with regulatory, safety and service standards.
What you'll need to succeed
1. Proven experience in a customer‑facing role, ideally within a high‑volume contact centre or fast‑paced retail environment
2. Confidence handling inbound and outbound calls and dealing with a wide range of customer queries
3. Excellentmunication skills, with a polite, professional and empathetic telephone manner
4. Strong IT skills, with the ability to accurately input and manage data across multiple systems
5. Ability to multitask, prioritise workload and remain calm under pressure
6. Previous administrative experience, including diary management and appointment scheduling, is desirable
7. Experience handling customerplaints and resolving issues effectively is advantageous
8. A proactive, reliable approach with the ability to work both independently and as part of a team
9. A genuinemitment to delivering inclusive, high‑quality customer service
What you'll get in return
10. Structured training
11. Ongoing development opportunities and the chance to build a long‑term career within customer services.
12. Permanent full time position working 37 hours per week.
13. – 5pm Monday – Thursday, – on Friday. 1 late finish of 7pm per week
14. £25, per annum with the opportunity to earn overtime