Customer Service Advisor
This role involves providing expert support to members of the medical and dental professions in a professional, structured environment.
We are looking for exceptional individuals who can absorb, retain, and apply complex information, demonstrating an excellent memory and high levels of emotional intelligence.
The ideal candidate will have Excellent verbal and written communication skills, including accurate grammar and spelling. They should be able to demonstrate empathy, tact, and professionalism in all interactions.
Essential Criteria:
* Excellent verbal and written communication skills
* Ability to absorb, retain, and apply complex information
* High levels of emotional intelligence and empathy
* Exceptional listening skills and focus
* High attention to detail and commitment to accuracy
* Strong problem-solving and critical thinking skills
* Resilience and ability to work under pressure
* Self-motivated with a strong work ethic and commitment to self-development
* A team player with a positive attitude and collaborative culture
* Open to feedback and willingness to learn
* Genuine interest in supporting the UK medical and dental professions
Benefits:
* Basic Salary £31,726
* Holiday purchase scheme (up to 5 days)
* Ride to work scheme
* Employee assistance programme
* Private medical insurance
* Contributory Pension Scheme
* Life cover benefits
* Company sick pay (after 3 months service)
* Group Income protection insurance
Job Overview:
We are dedicated to supporting healthcare professionals across the United Kingdom, and we are currently looking for talented individuals to join our high-performing contact centre.
Our members range from medical students just beginning their careers to senior consultants, and we expect an efficient, accurate, and professional service that is also warm and empathetic.
Contact Centre Environment:
Hybrid working arrangements available after the first year. Flexible schedules to ensure maximum productivity.
Required Skills and Qualifications:
* Expert Advice experience essential
* Full Time, Permanent
About Us:
We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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