Would you like to become part of our Estates Team as an Estate Assistant, helping us deliver an excellent service to our residents? Were seeking a customer-focused team player with experience in grounds maintenance, gardening, and cleaning. This is a new opportunity join our team on a permanent, full-time basis, covering our sites in Basingstoke and the surrounding areas. In this role, you will deliver a high standard of grounds maintenance, gardening, and cleaning services, ensuring all work is completed in line with agreed standards, specifications, and timescales. Your responsibilities will include cleaning internal communal areas and maintaining external spaces to a high standard. As the on-site representative of Guinness, you will build and maintain positive working relationships with customers, contractors, and colleagues. You will also support effective estate management by providing access, reporting responsive repairs, and raising concerns such as fly-tipping, graffiti, and safeguarding alerts. What Were Looking For As a customer-focused organisation, we believe that how services are delivered is just as important as the services themselves. We are seeking an experienced Estate Assistant with strong customer service skills and a proactive approach, including a willingness to go above and beyond for residents. You will be able to demonstrate the following essential skills and experience: Proven professional experience delivering grounds maintenance across a range of sites and garden types Experience and knowledge of lawn care, shrubs, and plant maintenance A track record of achieving high levels of customer satisfaction Ability to carry out physical tasks in line with Health & Safety requirements Ability to work effectively both as part of a team and independently with minimal supervision Ability to demonstrate the Guinness Behaviours Knowledge of Health & Safety legislation, including COSHH and PPE A full UK driving licence If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. TGPCVL Benefits Holidays:We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal:We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay:Annual Performance Score bonus subject to eligibility Life Assurance:For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options:There are a couple of health care schemes available depending on the post grade VDU/DSE:Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme