Technical Electronics Service Manager
Location: Coventry. Salary: £50,000. 100% site based.
Benefits: Company car or car allowance and other attractive benefits.
Duties:
* Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency.
* Diagnose laser and laser system faults remotely and determine appropriate corrective actions.
* Manage the planning and execution of on‑site Field Service interventions, including spare parts and equipment coordination.
* Oversee pre‑delivery inspections and customer site readiness to ensure smooth system installations.
* Provide technical sales support for product, application, and installation enquiries.
* Act as the primary escalation point for service‑related enquiries, ensuring fast and professional customer support.
* Drive continuous improvement through analysis of field service reports and operational performance.
* Manage spare parts inventory to optimise turnaround times and maximise customer uptime.
* Collaborate closely with UK, European, and US teams to ensure aligned and seamless service operations.
Person Specification:
* Technical qualification in electrical engineering, or electronic engineering.
* Hands‑on engineer with 3–5 years of relevant professional experience.
* Strong troubleshooting capability in analogue and digital electronics.
* Experience with communication protocols (e.g. fieldbus systems) would be advantageous.
* Familiarity with industrial software or the ability to quickly learn technical systems.
* Applications experience in laser welding or other laser processes is beneficial.
* Ability to analyse and assess complex mechanical components.
* Strong communication skills and a collaborative team player.
* Willingness to travel within the UK and Ireland and occasionally internationally.
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