Westcall, the GP out of hours service for Berkshire West is looking for motivated and driven individuals to join our Out of Hours Operations team on a part-time basis working during evenings, nights, weekends and Bank Holidays. You will be part of our dynamic operational team who are the first point of contact via telephone, for both patients and healthcare professionals across Berkshire, supporting referrers to make referrals to the Westcall service and other community services. We are looking for individuals with a high attention to detail Flexibility and the availability to work additional hours on an ad-hoc basis during overnights and weekends is desirable. This is a hybrid role. We are recruiting for the following Weekly shifts Monday 00:00-08:00 Tuesday 00:00-08:00 Friday 18:00-24:00 Saturday 00:00-07:00 Saturday 12:00-18:00 Saturday 18:00-24:00 Alternate weeks Wednesday 00:00-08:00 Friday 18:00-23:00 Saturday 08:00-12:00 Sunday 00:00-07:00 Please submit applications for a combination of two or more of the above shifts, clearly outlining within your application which of the above detailed shifts you are applying for. Successful candidates will be expected to offer availability on bank holidays including those over festive periods including Christmas, New Year and Easter. Answer incoming calls in a courteous, helpful and professional manner representing the initial contact with the service. Ensure that patients’ contact details are entered accurately onto the system databases. Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer, patient and other agencies. To monitor the Berkshire Integrated hub mailbox for incoming referrals To ensure incoming referrals are processed in a timely manner to meet service requirements and are referred onto the appropriate service, ensuring all supporting documentation is completed and referred on. Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our Values At Berkshire Healthcare Are Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days’ annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities ‘Cycle to Work’ and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites For further details / informal visits contact: Name: Averil Spackman Job title: Operations Manager Email address: averil.spackman@berkshire.nhs.uk Telephone number: 07815 485228