Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Job Description
We are seeking a detail-oriented and efficient Night Auditor to join our team in Ipswich, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift, managing front desk duties, performing financial reconciliations, and providing exceptional guest services.
* Conduct nightly audits of financial transactions and ensure accuracy in reporting
* Manage front desk operations, including check-ins and check-outs
* Provide outstanding guest services by addressing inquiries and resolving issues promptly
* Maintain a clean and organized front desk area and hotel public spaces
* Prepare reports for management detailing occupancy rates, revenue, and other key metrics
* Handle phone calls professionally and courteously, ensuring a positive experience for callers
* Assist with administrative tasks as required during the night shift
* Ensure the security and safety of guests and hotel property during overnight hours
* Collaborate with other departments to address any guest concerns or maintenance issues
* Stay up-to-date with hotel policies, promotions, and local area information to assist guests effectively
* 32 to 40 hours on a zero hour contract
Qualifications
* Strong attention to detail and analytical skills
* Excellent communication and customer service abilities
* Proficiency in financial reconciliation and basic accounting principles
* Ability to work independently and maintain a high level of efficiency during night shifts
* Basic computer skills, including proficiency in hotel management software
* Flexibility to work overnight hours, weekends, and holidays as needed
* High school diploma or equivalent; associate's degree in hospitality management is a plus
* Previous hotel experience is helpful but not essential
* Ability to multitask and prioritize in a fast-paced environment
* Strong problem-solving skills and the ability to make decisions independently
* Professional demeanor and a positive attitude
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