Overview
Join our inbound Renewals & Retention team at RAC in Bristol (Bradley Stoke). We are looking for a confident communicator who can connect with people, bring energy and enthusiasm, and deliver great outcomes for customers. This full-time, permanent role involves helping RAC members stay protected on the road, whether you have experience in sales, customer service or a contact centre.
Location: Bristol (Bradley Stoke)
Contract: Full-time, permanent
Flexible hours: Mon-Fri 08:00-19:00, Sat 09:00-17:00 — Sundays off
Training: 3 weeks full-time (Mon-Fri)
Salary: Competitive base of £26,736.53 with the potential to boost to £34,000
Start date and other details will be provided upon successful application.
Responsibilities
* Taking inbound calls from RAC members looking to renew or discuss their breakdown cover
* Delivering tailored solutions that meet customer needs and retain their membership
* Promoting the benefits of RAC breakdown Cover and highlighting our value versus competitors
* Meeting and exceeding performance targets in a fast-paced, supportive environment
* Keeping accurate records and ensuring every interaction is customer-focused
What you'll be doing
Benefits and incentives
* Bonus scheme - Boost earnings by up to 30% monthly
* Retainer bonus - £250 after successfully passing probation
* Employee share scheme - All employees awarded shares at no cost
* Free RAC Ultimate breakdown cover from day one
* Car salary sacrifice scheme (electric vehicle options after 12 months)
* Generous holidays - 23 days plus bank holidays (rising to 25 with service)
* Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x salary
* Wellbeing support - 24/7 confidential support helpline
* Exclusive discounts via Orange Savings portal
Why RAC?
For more than 128 years, RAC has kept drivers moving and is trusted by over 15 million members. We welcome people from every background and support growth and career development for our employees.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Vehicle Repair and Maintenance
We will not share or post job details elsewhere. We welcome referrals which can increase interviewing chances.
#J-18808-Ljbffr