LGH
Lead a hotel where people feel welcome, valued, and proud — every single day.
The Opportunity
This is hands‑on, visible leadership — shaping pace, tone, service and results across the whole hotel.
What You’ll Be Accountable For
* You’ll take full ownership for the hotel’s day‑to‑day and long‑term success, including:
* Commercial leadership – driving revenue, controlling cost, and making smart decisions that protect guest experience and profit.
* Guest experience – creating a consistent, memorable service culture that keeps people coming back.
* People & culture – building a team environment where motivation is sustained, performance is coached, and standards are lived.
* Operational excellence – ensuring every department is aligned, prepared, and proud of delivery (not firefighting as a default).
* Reputation & compliance – ensuring the hotel runs safely, legally, and in line with brand expectations.
Why this role is different
Because we’re not looking for a “fixer” who runs on adrenaline.
We’re looking for a leader who can build a hotel that runs well because the culture is healthy
* Expectations are clear
* Communication is strong
* People feel supported, and performance becomes sustainable
Benefits
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts — ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and TV
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
You’ll Likely Bring
* Proven track record as a Hotel General Manager
* Experience in branded hotels
* Track record of improving guest satisfaction, people engagement and commercial performance
* Strong understanding of hotel KPIs — and the confidence to act on them
* Visible leadership style: present, approachable, consistent
* Ability to create structure and calm in a busy, guest‑facing environment
* A people‑first mindset that still delivers firm standards and accountability
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