Dispatch Co-ordinator (12-Month Maternity Cover)
Location: On-site
Salary: Up to £26,500 per year + £75 per day (weekend rota)
About the Role
We are currently recruiting on behalf of a leading, growing organisation within the professional coffee solutions sector. This is an exciting opportunity for a highly organised and motivated Dispatch Co-ordinator to join a dynamic service team on a 12-month maternity cover contract.
In this role, you will support the service function, ensuring the smooth coordination of engineers and delivering an outstanding customer experience. You will play a key role in managing service requests, maintaining SLAs, and acting as a central point of communication between customers, engineers, and internal teams.
Key Responsibilities
1. Coordinate the day-to-day operations of the service department, including logging and managing calls via SAP and Mobile X
2. Manage and prioritise customer requests in line with agreed SLAs (primarily 24-hour response times)
3. Communicate effectively with customers and internal stakeholders, ensuring high service standards
4. Schedule engineers and manage workloads efficiently
5. Support the delivery of preventative maintenance plans
6. Provide quotations and coordinate ad hoc or out-of-contract work
7. Handle customer queries and complai...