ITSupport Analyst Permanent-£27,000 Hybrid / 3 days in Gloucester HQ
OurClientisoneoftheUKsleadingprovidersintheirindustry,deliveringprofessionalservicestobothresidentialandcommercialclientsnationwide.Operatingfromtheir Gloucester headoffice,theyarecontinuingtoexpandandarelookingforanambitiousindividualtogrowwiththem.
Operatinginastandalonecapacity,youwillprovideanexcellentexperienceforthewholebusiness,whetherlocatedinofficeorthefield.Youwillbeconfidentindeliveringhandsonsupportandestablishyourselfaspartoftheteam,bothwithinbusinessandthewidergroupcompanies.
SupportandTroubleshooting:
GoodexperienceofMSAzure,AzureActiveDirectory,WindowsServer,Intune,SQL,CiscoMeraki,networking,andmobiletelephonysolutions.
Providehands-onsupport,demonstratingagoodunderstandingofMicrosofttechnologies,includingtheM365suite,IntuneandEntra
Performtroubleshootingandsupporttasksonadailybasis,covering:
LaptopsandMobilePhones
WindowsServers
Networks
Translateissuesand/orbusinessrequirementsintotechnicalsubmissionswithdevelopmentteamsandthirdpartyproviders
Skillsandqualifications:
Abilitytoprioritiseandassignincomingissues/requests
StrongworkingknowledgeofO365&MicrosoftOfficeproducts
Strongworkingknowledgeof Microsoft Windows
StrongworkingknowledgeofAndroid 15
WorkingknowledgeofWindowsServer
ITILv4Foundation
BasicunderstandingofMSSQL
BasicunderstandingofHTML&CSS(PHP desirablebutnotessential)
Attitudes:
Youmusthaveahighlyanalytical/technicalmindset
Youwillbepeoplefacing,sogoodmannersareamust
Youmustbeabletomanageyourtime,whenworkingaloneandaspartofateam
Youmustbewillingtolearnandshowastronginterestinalltechnologies
Youmustbewillingtoaskforassistancewhenrequired
Youmusthaveflexibilitytoworkon-calloutofhours&onweekendsonarotabasis
Other:
Ethical:Acommitmenttoethicalandsociallyresponsiblebusinesspractices,includingfairtreatmentofemployeesandresponsiblestewardshipofresources
Proactiveandengagingapproachtoinclusionanddiversityacrossallaspectsoftheirbusiness
TPBN1_UKTJ