The Operations & Compliance Coordinator is responsible for coordinating and improving operational governance, compliance, audit readiness, contract administration, and business continuity activities across the business. The role operates at SFIA Level 4, applying specialist knowledge, working with a high degree of autonomy within defined frameworks, and influencing operational discipline across functions.
The postholder maintains robust records, coordinates internal and external audit activity, supports contract and supplier governance, administers insurance and continuity processes, and ensures evidence, controls, and documentation remain accurate, traceable, and audit-ready. The role also contributes to continual improvement, management reporting, and cross‑functional operational effectiveness.
Compliance, ISO and Audit Readiness
* Coordinate the maintenance and continual improvement of compliance frameworks, policies, procedures, records, and evidence repositories across ISO 9001, ISO 27001, and future certification standards.
* Plan and coordinate internal audit activity, support external certification and surveillance audits, and track corrective actions through to closure.
* Maintain version‑controlled compliance documentation, including policies, procedures, risk registers, audit logs, and control records.
* Liaise with certification bodies, auditors, internal stakeholders, and functional owners to ensure audit schedules, evidence requests, and communications are delivered effectively.
* Coordinate compliance awareness activity and training requirements, tracking completion and supporting wider business engagement.
* Support the implementation and monitoring of operational controls, including incident response, governance controls, and compliance actions.
Operational Governance and Business Support
* Maintain operational policies, governance records, actions logs, and supporting documentation to ensure effective control and oversight across the business.
* Support preparation for management reviews, governance reporting, and recurring compliance reviews by producing accurate documentation, metrics, and supporting evidence.
* Coordinate responses to operational and compliance‑related requests received through shared mailboxes and internal workflows.
* Provide structured operational support to leadership activity, including coordination of meetings, agendas, action tracking, and follow‑up where linked to governance, compliance, and business operations.
* Support internal planning and operational improvement initiatives by identifying recurring issues, documentation gaps, or process inefficiencies and recommending practical improvements.
Supplier, Insurance, Sustainability and Continuity
* Coordinate supplier onboarding, due diligence checks, evidence collection, and periodic reviews, maintaining approved supplier records and compliance status.
* Maintain insurance schedules, renewal records, and claims administration documentation, ensuring coverage information is accurate and aligned to business and contractual needs.
* Support business continuity and disaster recovery planning by maintaining records, coordinating exercises, capturing outcomes, and tracking post‑test improvements.
* Collate sustainability and carbon‑reduction data, validate supporting evidence, and contribute to internal reporting and disclosures.
* Monitor customer feedback, operational metrics, and satisfaction trends, using insight to support continual improvement and management reporting.
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