Job Title: Job Scheduler
Location: Ongar, Essex
Salary: £28,000 – £30,000 (plus on-call bonus of £125 per weekend day)
Hours: Monday to Friday, 08:00 – 17:00
On-Call: 1 evening per week and 1 weekend day per month
Office Ratio: 100% office-based
Job Type: Full-time, Permanent
About the Role:
United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team.
This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression.
Key Responsibilities:
Manage a portfolio of high-end, key commercial clients
Conduct monthly review meetings with clients
Ensure service levels and KPIs are consistently met
Manage a team of plumbing and drainage engineers
Handle a high volume of inbound and outbound calls
Dispatch jobs and liaise with engineers throughout the day
Deliver exceptional, personalised customer service
Handle customer queries promptly and professionally
Monitor job progress and update clients accordingly
Log all activity accurately on the company CRM system
Provide out-of-hours support one week per month (bonus paid)
Essential Requirements:
Proven experience in account management or contracts management
Industry knowledge of drainage, plumbing or construction
Strong communication and interpersonal skills
Excellent customer service background, including high call volumes and job dispatching
Ability to remain calm, professional, and tactful in all situations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Highly organised with strong attention to detail
Able to multitask and prioritise in a busy office environment
Self-motivated, dependable, and a strong team player
Excellent written and verbal communication skills
Confidentiality and professionalism at all times
Strong references required
What We Offer:
Competitive salary with opportunity to earn more
Bonus for weekend on-call cover
20 days annual leave plus public holidays
Company pension scheme
Free on-site parking
Casual dress code
Company events
Excellent career development prospects
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