Retail Security Officer– Mitie Cleaning & Hygiene Services
Location: Castleford, England, United Kingdom
Job Overview
Protect our customers property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AIs) and any subsequent changes, while delivering results that meet and/or exceed the key performance indicators / Service Level Agreement for the customer.
Core Responsibilities
* Ensure compliance with all policies, UK law, guidance bodies and relevant legal and regulatory requirements.
* Fully complete all tasks and duties on site as defined within the published Assignment Instructions (AIs).
* Review the Assignment Instructions proactively and suggest amendments to improve service.
* Maintain and wear required licences: front‑line licence (Security Guarding or Door Supervision), CCTV PSS SIA Licence; renew licence 16 weeks before expiry.
* Comply with all legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly manner.
* Complete competency training and use technology to achieve key work objectives.
* Look out for and immediately report any health & safety hazards or potential hazards on site.
* Stay alert to threats or changes within the work environment and take appropriate action to reduce disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AIs).
* Call emergency services and the Communication Centre to report all incidents.
Training
* Fully and satisfactorily complete all required competency training.
* Continue additional training as directed by the Security Account Manager.
* Use technology to develop job knowledge and expertise through continual professional development.
Qualifications
* Previous Security Experience (essential).
* SIA Licence (required).
* SC Clearance desirable.
Benefits
* Flexible benefits platform (Choices) with options such as dental insurance, dining cards, coffee clubs and technology products.
* Access to high‑street discounts via affiliated retailers, gyms and more.
* Cycle‑to‑work scheme and free cycle hire vouchers.
* Life cover: greater of your equivalent annual salary or a minimum of £10,000.
* Salary Finance scheme allowing you to access a portion of earned pay before payday for a small fee.
* Mitie Matching Share Plan and potential free shares in Mitie.
* Recognition through Mitie Stars with monthly cash prizes and a top prize of £10,000.
Equal Opportunities Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
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