Salary: £50,000 - 65,000 per year Requirements: Senior technology leader with proven experience in IT service management and service delivery leadership (ideally ITIL, MSP or similar environment). Strong background in solution architecture and systems integration across retail, logistics, manufacturing, hospitality or similar industries; comfortable with both hardware and software-centric solutions. Confident working directly with enterprise customers senior IT stakeholders and vendors, able to translate business problems into practical, commercially viable solutions. Hands-on, commercially minded, comfortable in a growth-stage, entrepreneurial environment and motivated by building something from the ground up. Responsibilities: Lead, build and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery and field services. Define clear service lines, SLAs, commercial models and delivery processes. Own departmental P&L, ROI, resource utilisation and scalable growth. Act as a key member of the Senior Leadership Team. Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management, and continual improvement. Manage the full services portfolio (managed services, professional services, support, field engineering, DaaS and managed print). Build and govern a UK and international field services and subcontractor network. Lead service commercials, tenders, renewals and reviews, supporting sales with solution scoping and margin management. Lead pre- and post-sales solution architecture across core hardware, software and integrated technologies. Own systems integration for complex, hardware-led and bespoke solutions from design through deployment and support. Establish and grow systems integration capability, including kiosks and integrated platforms. Define and deliver the technology and software roadmap aligned to key industry sectors. Own senior technical relationships with strategic vendors and partners. Lead evaluation, testing and onboarding of new technologies and manage demo and proof-of-concept environments. Act as a trusted technical advisor to customers, working closely with sales on solution development and innovation. Lead customer technology showcases, experience centre strategy and technical evangelism. Provide leadership for internal IT, systems, integrations, automation and practical AI enablement initiatives. Technologies: AI Hardware Support ITIL ITSM Network More: We are a dynamic technology solutions provider specializing in Auto-ID, Point of Sale, enterprise mobility, and networking, trusted by global brands across various sectors including retail, transport & logistics, aviation, hospitality, manufacturing, healthcare, and field services. We are creating a new technology and services team to transition from hardware reseller to a full end-to-end solutions partner. This senior role offers a clear progression path, with benefits including an on-site gym, pool & spa, flexible working options, and a comprehensive holiday allowance. last updated 9 week of 2026