Job Description
We’re Hiring: Call Centre Manager (Sales)
Location: Enfield (EN3)
Salary: £30,000 basic + commission (OTE £66,000+)
Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
About Us
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people.
Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.
The Role
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
Key Responsibilities
• Lead, train, and develop the call centre team to consistently hit appointment targets
• Conduct daily call audits and provide hands-on coaching
• Run team briefings and 1:1 performance sessions
• Monitor KPIs including response times, conversion rates, and call-to-appointment ratios
• Improve scripts, workflows, and sales techniques
• Analyse performance data and present insights to senior leadership
• Collaborate with sales managers to ensure high-quality appointments
• Foster a high-performance, motivated team culture
What We’re Looking For
️ Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team
️ Proven ability to coach teams to exceed targets
️ Strong leadership and communication skills
️ Data-driven mindset with a focus on optimisation
️ Experience with objection handling and sales scripting
️ Automotive experience is a bonus, not essential
What We Offer
OTE £66,000+ with uncapped commission
Real career progression in a fast-growing business
Work across two thriving branches (Watford & Barnet)
High-energy, collaborative culture with real ownership
If you’re ready to take the lead in a fast-paced, results-driven environment, we’d love to hear from you.
Apply now or reach out directly for more info!