Contract Operations Manager Location: Wellingborough area Salary: £55,000 - £65,000 and benefits Summary: 3pl Contract Operations Manager. Our client is a leading 3PL provider that has national warehouse facilities, an extensive transport network and specialist contract logistics management. They are a logistics provider of choice for their impressive customer portfolio. Within this customer focused role, we seek candidates who have excellent people management skills and can lead and develop key relationships with both internal and external customers. You will be the kind of Contract Operations Manager who is relentless in pursuit of service excellence, so it goes without saying that you will also have the capacity to identify opportunities for improved productivity. Key Responsibilities: Their requirement is for a Contract Operations Manager who will ensure the service and performance of the contract is in line with the customer's expectations. You will maximise contract profitability, control costs, weekly client meetings, reporting, KPI's and ensure service level targets are achieved and exceeded. Ensure you work closely with the General Manager and the operational team. Provide ongoing reporting on work streams and status updates. Key Skills/Experience: A proven, accomplished Contract Manager with a track record of managing complex demanding clients in a 3PL environment. Experience of managing open and closed nook accounts. Ideally you will have experience of bonded warehousing. An effective and calm communicator with an ability to understand challenges within the day to day and find solutions that deliver results. A solid understanding of how people and businesses go through change and the change process. Able to influence with good people skills and a flexible collaborative approach. You must be capable of managing multiple priorities and demands working under pressure to critical deadlines and objectives. You will have a very clear, direct and open management style and will be the type of individual who can demonstrate high levels of attention to detail. Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so. Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations. All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.