L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title – Project Coordinator (Services and Delivery)
Job Location – Tewkesbury
Job ID – 36290
About this opportunity and L3Harris UK
Operating at 11 sites in the United Kingdom, L3Harris supports Britain's mission to secure and strengthen the country by delivering sovereign innovation across the space, air, land, sea and cyber domains.
L3Harris in Tewkesbury is part of our Global Spectrum Superiority (GS2) division. In the land domain, our T7 and T4 multi-mission robots deliver next-generation remote capabilities and uncompromised performance. We design and manufacture world-leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counterterrorism.
Are you looking for the next step in your project management career and seeking a Project Coordinator role? We have a new opportunity for an experienced project professional to join our Global Spectrum Superiority UK division. The role will support the successful delivery of Information Resilience Products and Customer Services working closely with our Customers and internal colleagues.
A few of our employee benefits are:
1. Half day finish on a Friday
2. 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
3. Private medical insurance with optional family cover
4. Pension scheme of up to 8% employer contribution
5. Life Assurance 4x salary (flexible up to 10x)
6. Group income protection
7. Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
8. Employee Family Assistance Program providing mental health and wellbeing support
9. Professional membership reimbursement (discretionary)
What the role will involve
The responsibilities of your role will include the following:
10. Responsibility for the On-Time, On-Cost & On-Quality delivery of all Information Resilience Products and Customer Services activities.
11. Lead the allocation and delivery of Information Resilience products to maximise revenue return in line with AOP targets.
12. Responsibility to receive, check and process Information Resilience Purchase Orders (PO’s) for Order Acceptance ensuring the Order Acknowledgement and Support Certificates are issued to Customers.
13. Primary POC for Customers following the receipt of a PO, ensuring that they are fully aware of delivery schedule and responding to any enquiries.
14. Responsibility for completion of internal processes to allocate and enable dispatch of product to agreed timelines.
15. Accountability for ensuring quotations for annual support and allocated bids are defined and issued to Customers.
16. Responsibility for issuing Customer Bulletins, Quarterly Progress Reports (QPRs) and the generation of CS Service Proposals as required.
17. Responsible for attendance at internal and external Customer and Service Review Meetings ensuring that all Actions Raised are dealt with in a timely manner.
18. Develop and maintain close relationships with Internal, External and Customer stakeholders.
19. Provide status reporting on Delivery and Service Contract performance to Customers and Senior Management, as required.
20. Responsible for monitoring Information Resilience help-desk and enquiries to ensure progression in terms of milestone progress, Service Level Agreement (SLA) compliance together with issue-identification and corrective action measures as agreed with the Customer.
What you’ll bring
The role requires the following experience and skills:
21. Minimum of 3 years Customer Service and Relations Management experience
22. Computer literate – excellent MS Office skills.
23. Understanding of the Project Lifecycle
Important to know
Due to the nature of our work many our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.
L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.