Job Description
Transit Claims Handler (Insurance Broker) .... Because lost, stolen or damaged parcels don't sort themselves out.
The majority of claims jobs aren’t super complicated. This one is something a little different, it is busy and will keep you on your toes. The kind of busy where you’ll clear your inbox, make a cappuccino and by the time you sit back down at your desk, 5 more claims have landed.
That’s because the client you’ll be looking after (working on behalf of a large insurance broker) is a good sized UK Freight Forwarder who send out plenty of parcels that don’t quite make it to where they’re ultimately meant to go
This is where you become a huge asset.
Some don’t arrive at all. Some arrive looking like they've just come off a rollercoaster without a seatbelt on. And occasionally you’ll get something half-damaged, which is where your negotiation and technical skills actually get used.
What you’ll actually be doing
1. Handling around 60–70 transit claims a month (likely more later)
2. Reviewing documents, photos and the usual evidence pack to decide whether you pay or push back.
3. Settling straightforward non-delivery claims quickly, most come complete with all the information.
4. Managing the more fiddly partially-dama...