About The Role
As a Technical Supervisor you will ensure the safe and efficient delivery of mechanical and electrical maintenance activities across the Dartford River Crossing and tunnel. You will manage a team of M&E maintenance technicians and oversee the work of subcontractors, ensuring safety, compliance, and continuous improvement. Your leadership will support the long‑term success of the M25 network, keeping it safe, resilient, and in top condition.
Key Responsibilities
* Maintain expert knowledge of electrical and mechanical plant within the Dartford River Crossing and tunnel.
* Ensure efficient management of all work activities, focusing on methodology, safety measures, and timely completion.
* Positively engage with M&E staff and subcontractors to address any issues with methodology or safety controls, developing solutions to ensure safe and efficient execution of works.
* Prepare and deliver work briefings outlining methodology, hazards, and control measures.
* Deliver detailed debriefs at the end of each shift to identify issues and incorporate lessons learned into future activities.
* Review dashboard reports, identify priorities, and carry out pre‑site inspections to determine work methodology and resource needs.
* Maintain accurate records of activities, including work completed and resources used, and correct allocation of associated costs to demonstrate third‑party accountability and provide assurance to our client.
* Ensure sufficient resources are in place to deliver all works activities safely and on time.
* Oversee fleet management, ensuring compliance with drivers’ hours and vehicle defect reporting.
* Drive Zero Harm objectives by raising risk awareness, mitigating hazards, and fostering a proactive safety culture across the maintenance team and contractors.
* Lead by example to ensure all activities meet safety standards and comply with systems, processes, and procedures.
* Contribute to the creation and continuous improvement of risk assessments and method statements, ensuring they reflect best practices.
* Engage the workforce in identifying gaps in current risk assessments and method statements, providing feedback for future revisions.
* Raise awareness of issues which may affect the safe operation of the network and report them accordingly.
* Manage day‑to‑day people‑management tasks, including performance monitoring, absence management, overtime, and annual leave requests.
* Support the growth and development of team members through ongoing feedback, training, and support.
* Manage rotas to ensure sufficient staffing to carry out tasks.
* Manage the performance of the team, including carrying out Performance Development Reviews (PDRs) and implementing Performance Improvement Plans (PIPs) where required.
* Ensure regular internal and external communication with the team, including delivering toolbox talks on a regular basis.
* Encourage a culture of continuous improvement, empowering teams to explore new ideas and solutions to enhance performance.
* Identify cost‑saving opportunities and support the achievement of sustainability objectives, aligning maintenance activities with environmental best practices and Connect Plus Services’ long‑term goals.
Qualifications & Experience
* CSCS card holder – Supervisor.
* Mechanical or Electrical trade qualification.
* SSSTS or SMSTS.
* Previous experience in maintaining HV, LV, high‑volume pumps and associated safety systems in a highways and tunnels environment.
* Knowledge and experience of Health, Safety, Environment and Quality standards within a highways context.
* Competent user of MS Word, Excel and Outlook (or equivalent).
* Current UK driving licence.
* Proven experience of managing and leading multidisciplinary teams.
* Ability to communicate verbally with clarity and authority to engage operatives, colleagues and management.
* Ability to write clear and understandable briefings and handover notes, and keep full and accurate records.
Required Checks
* BPSS Check.
* HAVS Questionnaire.
* Critical Safety Medical.
Working Arrangements
The role follows a 4‑on, 4‑off shift pattern, rotating equally between 4 day shifts and 4 night shifts.
Benefits
* Smart working – staggered start and finish times, up to 40% remote working where roles allow.
* 25 days paid annual leave (pro rata).
* Family‑friendly policies: 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partner leave.
* Pension, share incentive plan, volunteering leave, recognition schemes and more.
About Us
Connect Plus Services (CPS) brings together the collective strength of our parent companies – Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people across eight locations on the M25 network, we manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to whole‑life asset management.
Diversity and Inclusion
We are committed to creating an inclusive culture where everyone can thrive. We encourage applications from armed forces personnel, veterans, reservists and people with disabilities. For more information, visit https://disabilityconfident.campaign.gov.uk/.
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