About the Role
We’re looking for a commercially driven Insurance Trading Manager – Retention to join our high-performing Insurance Trading Team. This is a critical role where you’ll take full ownership of our retention strategy, delivering over £30m in renewal revenue and driving performance across our insurance portfolio. Your ability to interpret complex datasets and a wide range of KPIs will be key to unlocking insight and driving measurable results.
This isn’t a role for someone who needs hand-holding — we’re after a self-starter who can hit the ground running, challenge the status quo, and make an immediate impact. You’ll work closely with pricing, product, finance, and insurer relationship teams to turn insight into action, using your analytical strength and commercial acumen to influence decision-making and optimise retention performance. Offering a salary up to 55k depending on experience.
What You’ll Do
1. Own and deliver retention KPIs and revenue targets
2. Analyse performance vs. budget and prior year, and set future targets
3. Present weekly trading performance summaries to senior stakeholders
4. Identify opportunities and mitigate risks with a commercial lens
5. Build compelling business cases to support retention initiatives
6. Influence and manage a matrix of internal stakeholders across pricing, product, insurance, and finance
7. Understand customer behaviours and reasons for churn, and translate complex insights into clear, actionable strategies
8. Optimise retention processes, including those managed by our third-party administrator (MSG)
What You’ll Bring
9. Proven experience in a commercially focused insurance role, ideally within personal lines
10. Exceptional analytical skills with the ability to interpret complex datasets and a wide range of KPIs to drive actionable insights
11. Strong commercial acumen and prioritisation skills
12. A proactive mindset — confident in challenging norms and driving change
13. Excellent communication and influencing skills, with the ability to present to senior stakeholders
14. Ability to work independently, manage complexity, and summarise key actions clearly
15. Experience working cross-functionally in a fast-paced environment
16. Assertiveness and presence to thrive in a small team of big personalities
Preferred Qualifications
17. Relevant degree or vocational qualifications (preferred but not essential)
We’re committed to building a culture that reflects the diverse communities we serve — open, accessible, collaborative, and inclusive. We welcome applicants from all backgrounds and experiences.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
📈 Colleague Share Scheme – ‘Owning it together’
🅿️ FREE onsite parking
🛍️ Orange Savings portal – discounts on retailers, supermarkets, holidays, tech & more
🚙 Car salary sacrifice scheme – after 12 months, with electric vehicle options and tax savings
📞 Confidential personal support service – 24/7 access for you and household members aged 16+
👶 Enhanced Parental Leave
👨👩👧👦 Family leave support – paid time off, flexibility, and resources to help balance work and family
🛡️ Life Assurance – 2x basic salary (4x for pension members), with flexible options up to 10x
💰 Pension scheme – RAC will match/contribute up to 6.5% on qualifying earnings
🏖️ 25 days annual leave plus bank holidays
🚗 FREE RAC Complete Breakdown Service from Day One