ServiceNow Technical Architect
6 Month contract initially + Extensions
Based: 2-3 days p/w onsite in Crawley
Rate - £550 - £650 p/d (via Umbrella)
Key Responsibilities
* Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
* Lead architecture/design workshops, gap analysis, and provide technical governance.
* Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
* Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
* Establish and enforce platform governance, design standards, and release management processes.
* Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
* Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
* Support Lighthouse implementations as scalable models for global rollouts.
* Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
* Lead design authority forums; mentor developers and administrators.
* Provide hypercare support, knowledge transfer, and user training during implementations.
Key Skills and Experience
* Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
* Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
* Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
* Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).
* Broader platform/solution architecture for all other ServiceNow outcomes.
* Strong communication, stakeholder management, leadership, documentation, and team collaboration.
Desirable skills/knowledge/experience
* Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
* Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.
Equal Opportunity Employer
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
#J-18808-Ljbffr