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Commerce Business analyst
London UK – hybrid
Ecommerce Business Analyst – Salesforce Commerce Cloud (SFCC / Demandware)
Role Summary:
We are seeking an experiencedEcommerce Business Analystwith strong core BA skills andhands-on experience with Salesforce Commerce Cloud (SFCC / Demandware). The ideal candidate will act as a bridge between business stakeholders, product owners, and technical teams to deliver high-quality ecommerce solutions across web and mobile platforms.
This role requires deep understanding ofecommerce concepts,SFCC Business Manager,storefront capabilities, andagile delivery practices, along with the ability to translate business requirements into clear, actionable user stories.
Key Responsibilities:
Business Analysis & Agile Delivery
Leadend-to-end requirement gatheringthrough workshops, stakeholder interviews, and document analysisRefine and analyze requirements to ensure clarity, feasibility, and alignment with business goalsCollaborate closely with theProduct Ownerto understand requirements from abusiness and customer perspectiveConvert business requirements intoclear, well-defined user storieswith acceptance criteriaConductbacklog grooming / refinement sessionswith Product Owner and Development teamsAct as theprimary point of clarificationfor development and QA teams throughout the sprint lifecycleSupport sprint execution by answering functional queries and resolving requirement-related ambiguitiesDemonstrate sprint deliverables to Product Owner and stakeholders during sprint reviewsObtainformal acceptance and closureof completed user storiesEnsure traceability between business requirements, user stories, and delivered functionality
Ecommerce Domain Expertise
Apply strongecommerce domain knowledgeto solution design and requirement definitionDemonstrate understanding of core ecommerce concepts such as:Product catalogs, categories, pricing, promotionsCart, checkout, payment, shipping, taxationOrder management, returns, and customer accountsUnderstandwebsite and mobile commerce platforms, including:Responsive design and viewportsDifferences between desktop, mobile web, and mobile app experiencesWork withdata layersto support analytics, tracking, and personalization use casesPossess a foundational understanding ofweb accessibility standards(WCAG) and their impact on ecommerce UX
Salesforce Commerce Cloud (SFCC / Demandware)
Strong understanding ofSalesforce Commerce Cloud architecture and conceptsHands-on experience withSFCC Business Manager, including:Catalogs and productsPrice books and promotionsContent assets and pagesCustomer and order managementSite preferences and configurationCollaborate with technical teams onstorefront features and backend configurationsUnderstand and supportthird-party integrationswith SFCC, such as:Tax and shipping providersAnalytics, personalization, and marketing toolsERP, OMS, and CRM integrationsAssist in impact analysis and requirement definition for SFCC upgrades, enhancements, and releases
Required Skills & Qualifications
Mandatory Skills
Proven experience as aBusiness Analyst in ecommerce projectsHands-on experience working withSalesforce Commerce Cloud (SFCC / Demandware)Strong understanding ofAgile / Scrum methodologiesExperience writinguser stories, acceptance criteria, and functional documentationExcellent communication and stakeholder management skills
Technical & Functional Skills
Familiarity with ecommerce analytics, tagging, and data layersAbility to work closely with developers, QA, UX, and product teamsExperience supportingweb and mobile commerce platforms
Nice to Have
Experience working withglobal ecommerce implementationsKnowledge ofheadless commerceor API-driven architecturesExposure toSalesforce ecosystem(CRM, Marketing Cloud, Order Management)Experience with tools likeJIRA, Confluence, Azure DevOps, or similar
Soft Skills
Strong analytical and problem-solving mindsetAbility to manage multiple stakeholders and prioritiesComfortable working in fast-paced, iterative delivery environmentsDetail-oriented with a strong focus on quality and customer experience
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