Credit Controller Castle Donington, Derbyshire Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a can-do attitude, we want to hear from you. Youll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients outcomes. Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the companys success. We are delighted to be recruiting an experienced Credit Controller for a brand-new role within our growing credit control team. This is a key role where you will be responsible for driving strong cash collection performance within a healthcare company. The Benefits - Starting salary of £28,500 - £32,500 (depending on experience) - Contributory pension scheme - 33 days annual leave, including Bank Holidays - Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme - Salary Sacrifice Schemes, including Cycle to Work - Great training, support, and mentorship - Receive a treat on your birthday - Death in Service benefit provided - Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company The Role Reporting directly to the Invoicing & Credit Control Manager, you will take full ownership of your own ledger, take responsibility for maximising cash flow, and function as the first point of escalation for more complex queries and complaints. You will work collaboratively across Sales, Operations, and Finance to deliver an efficient, customer-centred credit control service. - Take full ownership of your ledger and deliver consistent, proactive cash collection - Reduce aged debt and ensure timely follow-up on outstanding balances - Act as the first line of escalation for payment issues, disputes, and complaints - Build positive and supportive relationships with external and internal colleagues - Coach new sales staff to strengthen performance and knowledge of cash collection within their accounts - Work closely with the Invoicing and Credit Control Manager to improve processes and support wider financial targets - Communicate clearly and sensitively when discussing balances and payment expectations - Support our invoicing team with month-end billing - Prepare, process, and issue customer invoices accurately and on time - Verify invoice details against purchase orders and delivery notes - Assist with resolving invoice discrepancies and consulting with internal teams and clients - Maintain up-to-date records of invoices and payments in the accounting system Hours of work: 37.5 hours per week, Monday Friday, office-based. About You To join us as our Credit Controller, we are looking for: - Proven experience in credit control with a strong history of cash collection is essential - Excellent communication skills, with the ability to manage sensitive conversations professionally - Demonstrable experience in resolving complex issues and managing escalations - Experience in coaching/training other company members of staff - Highly organised, initiative-taking, and focused on achieving results - A true collaborator, someone who values collaboration, supports colleagues, and contributes positively to a cohesive, high-performing team - Strong attention to detail and accuracy - Proficiency in Microsoft Office (Excel, Word) and familiarity with accounting software In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress. Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. Medstrom operates a zero-tolerance policy for any harassment, of any kind, towards our colleagues. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.