The Company We are currently collaborating with a main contractor that specialises in the Responsive repairs, planned maintenance and retrofit projects for local authorities and housing associations. With offices across the UK the company now employs over 700 skilled operatives and specialists delivering a national solution with a local focus. Since their inception 20 years ago, the company has grown rapidly having completed works on over 5,000 tenanted properties and now turnover in excess of £80 million offering comprehensive works covering full kitchen and bathroom replacements, electrical rewires, boiler changes, new heating systems, disabled adaptations, external insulated rendering, general roofing, loft insulation, and external environmental works. The Role Our client is currently seeking to recruit a Customer Experience manager to join their team in Hertfordshire to lead and enhance the customer journey across all touchpoints within our social housing operations. Working with internal teams, residents, and client representatives, you will be the driving force behind ensuring every interaction is positive, professional, and aligned with both our company values and client expectations. This is a pivotal role that balances strategic oversight with hands-on leadership, ensuring we consistently deliver an exceptional level of service across responsive repairs, capital works, voids, and cyclical maintenance. Roles and...