Job Summary
We are seeking a highly motivated and knowledgeable Hospital Specialist e-Detailer to support the promotion, adoption, and sales of NHSBT Tissue Services products across NHS and private hospital procurement channels. This specialist role is responsible for driving engagement with key clinical and procurement stakeholders through remote e-detailing, virtual meetings, and targeted outreach, supported by occasional face-to-face visits.
The post holder will lead on commercial relationship management for assigned procurement channels and key accounts, generating sales in line with agreed targets while providing expert clinical and product knowledge. Using a strong understanding of surgical environments, procurement pathways, and allograft applications, the role will involve interpreting highly complex and sensitive clinical information to guide bespoke tissue solutions.
A core part of the role is remotely managing the sales generation of NHSBT tissue products, driving revenue growth, and providing insight into market trends and customer behaviour. The post holder will use data-led insight to identify growth opportunities, strengthen customer engagement, and enhance commercial performance across key accounts. This is an office-based role, requiring effective management of customer relationships and sales activity from a central working environment.
This is a dynamic, multitasking position requiring sustained concentration, excellent communication skills, and the ability to work autonomously while managing diverse priorities. Regular interaction with surgeons, clinical opinion leaders, procurement professionals, and NHSBT colleagues is essential to support product development, clinical trials, and continuous improvement of service offerings.
Main duties of the job
In this role your duties and responsibilities will include:
1. Making outbound calls to promote the use of NHSBT tissue products and services across the NHS and private hospital procurement channels and to allocated key accounts throughout the UK.
2. Generating sales of Tissue products to agreed targets.
3. Understanding and remaining up to date on NHS environments, specifically procurement.
4. Using remote contact / E-detailing as the primary method of communication to customers.
5. Employing a wide range of promotional tactics to successfully develop sales.
6. Supporting and working with the wider sales team, progressing opportunities through strong business planning.
7. Supporting and working with Customer Care colleagues to identify and progress sales opportunities through the sales adoption ladder.
You will be required to travel and spend time away from base, which will involve working irregular hours when required, with prior notice
About You
Experience and Knowledge
8. Relevant sales or marketing knowledge within the NHS and Private Sector
9. Experience of delivering telesales training packages to improve the performance of the team
10. Experience of working with Information Technology using Microsoft Office packages (Word, Excel and PowerPoint)
Qualifications and Training
11. Degree level qualification OR equivalent experience to degree level in Business, Management or Sales
12. Completed training in a customer facing call centre or telesales discipline
13. Post graduate qualification or above in Business, Management or Sales OR equivalent knowledge gained through a combination of experience and formal / informal study
14. Hold a full and valid UK driving licence with no more than 6 points?
15. Demonstrates commitment to own continued professional development (CPD)