Day-to-day running of the customer service department, providing clear leadership and team direction. Helping the Customer Service Lead to develop a team focused on delivering a 1st class service across Teemill trading customer base and providing support for internal queries. Resource and operational planning to ensure the team are effectively meeting customer demand and department service standards. Support and encourage Customer Service Advisors to deliver ensure consistently high standards of service delivery. Helping the Customer Service Lead to identify team training and development needs, highlighting learning gaps and possible strategies to close. Forward thinking approach to smart ways of working, leveraging use of AI technologies, focus on driving innovation and efficiency across all aspects of work while continuously exploring new ways to integrate intelligent solutions into everything you do.