About The Role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding partner‑led customer service that is distinctively Waitrose. Your strong leadership and team‑working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. You will help keep them returning by earning their trust and loyalty for a lifetime, while maximizing sales and profit.
Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
* Work in a fast‑paced environment and oversee the day‑to‑day operation of the shop.
* Use your commercial skills to maximize sales and profit while minimizing wastage.
* Ensure consistently high levels of availability and merchandising and deliver an efficient, legal, and secure store operation.
* Improve and maintain customer satisfaction.
* Use your people skills to manage your team, from leading and inspiring to people‑related tasks such as organising holidays and managing absences.
* Create a supportive culture of care, belonging, pace, and productivity.
* Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills and Experience You’ll Need
* Experience of leading a team in a fast‑paced, customer‑focused environment.
* People management skills.
* Innate passion for and understanding of retail.
* Resilience to support and plan your team’s response to change.
* Ability to influence stakeholders.
* Advanced communication skills.
Desirable Skills and Experience You May Have
* Experience supporting the disciplinary and grievance process.
* Regulatory compliance management.
* Personal licence holder.
* Food hygiene level 3.
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