Principal Responsibilities
Client and Carer Communication
* Act as the key point of contact between clients and professional carers.
* Respond promptly and effectively to queries or concerns raised by clients or carers.
* Liaise with external professionals and multidisciplinary teams to ensure continuity and quality of care.
Support for the Registered Care Manager
* Assist in managing the daily operations of the branch and provide support to other branches when required.
* Work collaboratively with the Care Manager to ensure the smooth running of all care services.
Personnel Management
* Maintain accurate and up-to-date personnel files for all carers.
* Organise and carry out regular supervision and performance reviews for carers.
* Assist with the coordination and scheduling of care visits.
Client Care and Planning
* Attend client reviews and update care plans as needed.
* Participate in new client assessments and prepare initial care plans.
* Ensure client information is accurately recorded and maintained both digitally (e.g. Care Planning App) and in office files.
Meetings and Training
* Organise and participate in regular staff meetings and management discussions.
* Attend relevant training courses to enhance skills and knowledge in line with the role.
Quality Assurance
* Support quality assurance and auditing processes.
* Investigate and resolve any concerns, ensuring communication is appropriately logged and documented.
Recruitment and Selection
* Assist the Registered Care Manager in interviewing and selecting new care staff.
On-Call Responsibilities
* Be part of the on-call rota to provide support outside of standard working hours.
General Duties
* Cover emergency care calls when necessary.
* Undertake any other duties that fall within the scope and competence of the role as required.
Person Specification
* Experience in a similar care management or supervisory role
* Excellent communication and interpersonal skills
* Ability to work flexibly, including participation in on-call duties
* Strong organisational and time-management abilities
* Full UK driving licence and access to a car (if required for the role)
Salary / Benefits:30,000
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