Customer Coordinator
Permanent
Monday to Friday
Days
Coalville
We’re recruiting for a well-established business in Leicester that is seeking a down-to-earth, switched-on individual to join their friendly team. You’ll be the go-between for engineers, customers, and production — helping things run smoothly from the moment an order lands to the point everything’s working perfectly.
What you’ll actually be doing:
* Coordinating engineers and arranging visits
* Handling customer queries and warranty claims (no scripts here, just good service)
* Booking parts and jobs into the system
* Keeping everyone in the loop — engineers, end users, and the production team
* Spotting patterns and helping improve processes
You’ll need:
Great communication and organisation skills
A knack for problem-solving and keeping calm under pressure
Confidence with systems (Excel, CRM, SAP, or similar)
A bit of technical curiosity — you like understanding how things work
A positive attitude and willingness to muck in
Perks & culture:
* Brilliant training and career development
* Supportive, people-first environment
* Dress-down days, pizza lunches, team awards and social events
* Health & wellbeing support
* Monday–Friday (office-based)
Every day’s different here — one minute you’re helping an engineer track down a part, the next you’re solving a customer’s mystery fault with a bit of detective work.
If you’re the kind of person who gets satisfaction from getting things done properly and being part of a great team, hit 'apply' or drop me a message — we’d love to chat.
Contact Shona at The Agency asap