SECRETARIAL Word-process, general correspondence, reports and documents as required. Word-process, copy typing, referral letters to both NHS and private hospital and community health services, sending these electronically or manually through the appropriate Referral Management Process, and ensuring that the patient's record is updated and coded appropriately. Formatting documents professionally To ensure all urgent referrals are typed and processed within the required time frame. ADMINISTRATION Under the direction of the Doctors administer patient referrals to both NHS and private hospital and community health services, using the appropriate referral process.
To undertake a range of clerical duties including photocopying, filing, scanning, message-taking and record-keeping as required by the Doctors and Manager. To accurately update patient records, in line with practice policy. To administer systems in relation to End Of Life care including the Gold Standards Framework, DNAR (Do Not Attempt Resuscitation) and STEP (Somerset Treatment Escalation Plan), liaising with other care providers as required. To organise the annual programme of Clinical, Significant Event and Continual Professional Development meetings for doctors.
To ensure refreshments are available at meetings and co-ordinate pharmaceutical company sponsorship for meetings as appropriate. To compile relevant statistics to meet the requirements of the practice as requested. To participate in the achievement of quality improvements and targets as directed. EDUCATION To assist with the teaching, training, supervision and support of new staff as directed To support students of any discipline undertaking a work placement at the practice COMMUNICATION & LIAISON To handle telephone calls from patients relating to hospital appointments and other enquiries, ensuring messages are passed on as appropriate to the doctors.
To liaise with hospitals regarding patient appointments as required To participate as a member of the secretarial team to provide optimum patient care To work in a collaborative and co-operative manner with other members of the practice team. To participate in Practice and external meetings as required. To provide patients with clear and concise information appropriate to their needs To help and support colleagues when required including providing cover when other secretarial staff are on annual or other leave. PROFESSIONAL DEVELOPMENT To be responsible for the evaluation of your own work To participate in Performance Reviews and in developing own objectives.
To continue professional development through a variety of strategies including attending study days, lecture, seminars, and courses To undertake further prescribed training as required. GENERAL To ensure that the rights, confidentiality and privacy of the patients, Partners and staff are observed at all times To be conversant and comply with the Practices fire precautions and procedures for evacuation To be conversant and comply with the Health & Safety Policy To promote equal opportunities for staff and patients in accordance with Practice Policies This job description is not inflexible. The duties of the post holder may be reviewed and amended from time to time. To carry out any other duties, that are within your area of competence and considered relevant to the post.