Repairs Coordinator
Hourly pay: £16.23 PAYE or £20.51 umbrella per hour
Location: Pitsea (2 days on-site, 3 days home working)
Job Type: Full-time 35 hours per week
2x positions availableWe are seeking a Repairs Coordinator to join a dynamic team. This role is crucial in delivering high-quality repair and maintenance services. You will be working in a fast-paced environment, focusing on improving our repair service for our customers by handling complaints and coordinating repair-related actions effectively.
Day-to-day of the role:
Act as a customer-facing member of the team, supporting our customers and operational teams in the delivery of property services, specifically handling complaints.
Work closely with the complaints team, contractors, and regional property services teams to progress repair complaints at stage 1 and 2 to successful completion.
Ensure the provision of excellent customer service and experience to all stakeholders to maximise resident satisfaction.
Support the regional property services team with any issues that prevent the successful resolution of a complaint through effective problem solving.
Review repairs history to ascertain where repairs have gone wrong and highlight lessons learnt.
Own escalation cases when needed, liaising with residents through to completion.
Visit regional offices and external contractor's offices when required to work collaboratively and be a point of contact for complaints while on-site.
Undertake any other reasonable duties as required, which may include working outside normal working hours.Required Skills & Qualifications:
Demonstrable experience in coordinating high-risk, escalation, and complaint cases effectively.
Proven ability to work under pressure and meet deadlines and targets.
Excellent attention to detail and ability to work on a variety of tasks simultaneously.
Ability to deal with a range of difficult problems and resolve these to the customer's satisfaction.
Experience in investigating and reporting on numerous sources of data.
Proficient stakeholder management and relationship skills.
Knowledge and experience of working in line with policies, processes, and legislations.
Experienced IT skills, including high proficiency in Microsoft Excel and various housing management systems.
Commitment to work as a member of a team whilst being able to take on other views and opinions.To apply for the Repairs Coordinator position, please submit your CV detailing your relevant experience