£500–550 per day (Inside IR35)
6 months initial | Hybrid (2 days onsite – Stratford or Leeds)
Start ASAP
The Opportunity
We're looking for a
Senior Service Designer
to support the delivery of user-centred digital services within a multidisciplinary consultancy team, working with a high-profile UK public sector client.
You'll play a key role shaping end-to-end services across discovery, alpha and beta, ensuring they meet user needs and GDS standards.
Key Responsibilities
* Lead service design across discovery, alpha and beta phases
* Produce service artefacts (journey maps, blueprints, service models)
* Facilitate workshops and stakeholder engagement sessions
* Apply GDS standards and accessibility (WCAG AA) best practice
* Collaborate with Product, UR, Dev and Policy teams
* Support design leadership and mentor junior team members
Essential Experience
* Senior Service Designer experience within UK public sector
* Strong knowledge of GDS Service Standard and assessments
* Experience improving complex, multi-touchpoint services
* Confident facilitation and stakeholder management skills
* Experience working in Agile, multidisciplinary teams
* Ability to shape service strategy while delivering hands-on