A leading outsourcing company in Coventry is seeking a Head of Quality Assurance to lead the QA strategy for the Financial Services Outsourcing division. You will ensure that quality is defined, measured, and continuously improved, aligning with regulatory expectations. The ideal candidate has strong leadership experience in Quality Assurance, particularly in a financial services outsourcing environment, and is adept at developing QA frameworks. This role comes with the responsibility of managing a high-performing team and engaging clients effectively. #J-18808-Ljbffr