ARE YOU THE ONE? As our Senior Client Service Manager, you will understand your clients and their needs inside out.You will take full ownership of the end-to-end delivery of campaigns, operational activity, projects, tactical activations and service management across your portfolio. You will ensure effective and efficient service delivery against contractual SLAs, while identifying growth opportunities, driving commercial performance, and leading service improvement initiatives.Acting as the senior escalation point, you will inspire confidence, influence stakeholders at all levels, and push boundaries to deliver exceptional results. This is a strategic, commercially focused leadership role requiring operational excellence, stakeholder influence, and a proactive growth mindset. WHAT YOU’LL BE UP TO Own senior-level client relationships and stakeholder management Own the operational delivery of all projects, initiatives, and campaigns within allocated accounts Use your expertise to provide strategic insight and guidance on how to optimise and grow delivery of your statements of work Own and influence account budgets, forecasts, and financial performance Ensure all commercial activities meet agreed revenue and efficiency targets Identify and convert growth opportunities within existing accounts Build and develop strong relationships across internal departments to always ensure outstanding service delivery, and encourage continuous improvement to processes and ways of working People management of direct reports across your account, ensuring the delivery of key performance indicators. Remain compliant with central people processes and ways of working ARE YOU OUR PERFECT PARTNER? You’ll have previous account management / executive experience You’ll have good commercial awareness and critical thinker You’ll have experience and/or understanding of the retail / telecommunications industry You’ll have experience in tactical and strategic level activations You’ll have excellent relationship building and interpersonal skills You’ll have agency understanding/experience preferable You’ll have the ability to manage multiple projects at one time WHAT YOU CAN EXPECT FROM US Competitive Salary: £50,000 - £60,000 Per Annum 20% Performance Bonus Reward Scheme Bonus Company Car Company Sick Pay Life Assurance: 4 times your annual salary AXA Private Medical Insurance Access to a range of discounts and perks across our key partners & beyond Development Opportunities WHO ARE WE? Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com if you require any adjustments that would support you throughout your application Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square If you’re an internal candidate, remember to use your company email address to apply Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.