Job Description Contact Centre Operations Manager – up to £60,000
Manchester – Hybrid
Full-Time | Permanent
We're on the lookout for an experienced Contact Centre Operations Manager to take the reins of a fast-paced, global, omni-channel contact centre operating 24/7 across multiple regions. If you're passionate about delivering world-class customer experiences and thrive in a dynamic, multinational environment, this could be the perfect opportunity for you.
What You'll Do
Lead and develop high-performing teams across international sites
Oversee outsourced partners, ensuring performance and compliance with SLAs and KPIs
Drive continuous improvement initiatives and service transformation projects
Manage key client relationships, acting as a senior point of contact for collaboration and performance reviews
Ensure full compliance with financial services regulations and internal risk policies
Champion a customer-first, inclusive culture across all touchpoints
What We're Looking For
5+ years of contact centre leadership experience, including global oversight
Expertise in omni-channel operations and BPO partnerships
Strong background in financial services and...