Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be your job to make sure we’re doing that all year round.
Salary: £13.74 an hour
Contract/duration: 1170 hours over the length of the contract. Fixed Term Contact until 31-Dec-2026
Hours/working pattern: Working 37.5hrs a week, including weekends and Bank Holidays (our key periods). The working pattern can vary – usually five working days within a seven-day period, as we are open seven days a week, all staff rotate through weekends in an impartial manner. Generally, two weekends are worked every month by all staff.
What it's like to work here
You’ll be at the forefront of developing our visitor experience at Carrick-a-Rede, inspiring your team to exceed visitors’ expectations by ensuring the consistent quality of our customer service and the unique stories that we tell.
What you'll be doing
You will assist and report to the Property Operations Manager in the running of daily operations on the site. You will lead, manage and motivate the team in their roles and utilise your experience in delivering solutions that support the visitor journey at Carrick-a-Rede. You will manage multiple ventures, ranging from frontline teams to incident management working outdoors and at heights.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
•Used to multiple deadlines and managing your own workload
•Skilled in organisation and planning, with a good eye for detail
•Good at talking to, and getting on with, all kinds of people
•A hard-working and committed team player
•Comfortable with IT: Microsoft Office, as well as web and social media
•Experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
•Familiar with health and safety procedures
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
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