Overview
Role: Team Leader - V S Belfast (N96260)
Location: Belfast, Northern Ireland, United Kingdom
Hours: 38.75hrs p/w; Mon 11:15 - 19:45; Tue 08:30 - 17:00; Wed 08:30 - 17:00; Fri 11:15 - 19:45; Sat 08:30 - 17:00
Responsibilities
* Customer Experience - deliver an exceptional customer experience by helping customers find products and assisting with purchases at the till
* Brand Bra Experience - provide expert bra fitting guidance and advice on size and styles to meet customers’ needs
* Visual Merchandising - own the merchandising and presentation of products to help customers find what they need
* Lead by example - energise the team, ensure shifts run smoothly, maintain brand standards, and deliver a personalised experience for customers
* Store targets - support management to achieve KPIs across the store with a focus on sales growth and profitability
* Store Standards - maintain front and back store standards, manage deliveries, replenishment, loss prevention, and health & safety procedures
* Store Operations - perform opening and closing activities, including key holder duties in line with company processes
* Executing the new - assist with new product launches, floor set moves, and audits; ensure team readiness
About You
* Passion for retail and creating a unique customer experience
* Desire to learn, develop customer service skills, and participate in learning programmes
* Ability to build valued relationships with your team and customers
* Collaborative mindset with your team to share enthusiasm for the brand
* Team player who is flexible, supportive, and contributes to a positive environment
* Comfortable working in a busy environment; enjoys multitasking, problem solving, and collaboration
About Us
We are a specialist retailer of fashion-inspired lingerie, sleepwear, athleisure and swim, plus prestige fragrances and body care. Our associates are central to the business, delivering brand values and fostering a diverse, inclusive workplace.
We value potential for growth and encourage applicants who may not meet every listed criterion but demonstrate relevant skills and alignment with our values.
Benefits
* 25% off a wide selection of Victoria's Secret and Next products in store
* Discounts from over 3,500 retailers via Reward Gateway
* Incentives and competitions with prizes throughout the year
* Access to free financial, health and wellbeing services including 24/7 digital GP
* Learning and development opportunities and on-the-job training
* Pension contributions and life assurance
Conditions apply to all benefits. Benefits are discretionary and subject to change. We can provide workplace adjustments during the application process if needed; contact UKHR@victoriassecret.co.uk with subject “Workplace Adjustments”.
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