As a Service Request Designer, you will play a key role in delivering efficient and practical design and networking solutions that support the successful implementation of complex, secure national infrastructure. This work is part of our Defence contract within the Enterprise Managed Service (EMS). You'll collaborate closely with teams across the Defence portfolio to ensure orders are fulfilled proactively, within agreed timeframes, and in line with our commitment to service excellence and customer satisfaction. This role is critical to the success of our Defence operations, directly contributing to the delivery of secure services that underpin national infrastructure. Your expertise will help drive operational efficiency, strengthen customer relationships, and support our reputation as a trusted provider in a high-stakes environment. The role is subject to you gaining and maintaining the necessary level of Security Clearance needed to undertake your work, minimum requirement SC with a willingness to obtain DV clearance.
Responsibilities
* Develop and deliver complex design solutions that meet customer requirements, clearly outlining the services to be provided.
* Design solution to detail equipment, components, networks services, cabinet layouts, connectivity diagrams, and field team work instructions
* Identify and communicate risks that could impact delivery against customer SLAs, ensuring proactive mitigation.
* Support the implementation of new technologies onto the secure defence infrastructure
* Build and maintain strong working relationships with customers, suppliers, and stakeholders to ensure a positive service experience.
* Track and update asset management systems to accurately reflect changes made through implemented design solutions.
* Consistently meet agreed operational performance targets while keeping up-to-date knowledge of relevant products, networks, and systems required for the role.
* Strong IT literacy, including proficiency in Microsoft Office (Excel, Word, PowerPoint), with the ability to manipulate data and produce clear documentation and presentations.
* Experience using Microsoft Visio is desirable.
* Proven ability to prioritise and manage multiple complex workloads effectively.
* Capable of working independently as well as collaboratively with internal and external stakeholders.
* A customer-focused mindset with a drive to deliver results and exceed expectations.
Qualifications
* Security Clearance: minimum SC with a willingness to obtain DV clearance.
Benefits
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up
* Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more
* 22 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
Notes
A Few Points To Note: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
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