Job Category : Manual Labour
Location : Town Hall, London Borough of Havering
Hours Per Week : 24.00
Start Date : Immediate Start
Start Time : 04:00
End Time : 22:30
Salary: £11.50
Dependent on shift – gate lockers could be opening early at 6am or shutting at 10pm
Main Purpose of the Job/Key Objectives:
To open and close gates in parks and open spaces as per the Parks Byelaws. To also carry out litter picking in certain sites.
Job Context:
1. The postholder reports to: Parks Protection Officers
2. The postholder will be required to work early morning and variable shifts in the late afternoon and evening throughout the year, including weekends and bank holidays.
Experience
The post holder should have some experience of communicating with all sections of the local community.
It is desirable for the post holder to have experience in security provision
Working conditions/circumstances
The post holder must hold a valid driving licence and be able to make arrangements to collect and return a Council vehicle from any one of the park depots.
Key Accountabilities and Result Areas
Key Result Area Expected End Result
Open gates and barriers as per the schedule All gates and barriers opened and secured within the specified times
Carry out basic check of parks and open spaces whilst opening gates and report any issues and/or hazards. Parks and Open Spaces checked and any issues and/or hazards reported
Close gates and barriers as per the schedule All gates and barriers closed and secured within the specified times
Check that parks and open spaces are vacated prior to closing gates ensuring that people are instructed to leave Parks and Open Spaces are vacated prior to closing using appropriate methods
Report any issues regarding anti-social behaviour or other incidents to the Parks Protection Service Parks Protection Officers provide support and manage any incidents whilst parks are being vacated and/or gates closed
Litter pick key parks and open spaces, including play areas, removing any hazards, e.g. glass, as per schedule and identified by Parks Management Team Parks and open spaces litter picked when required and hazards either removed or reported to Parks Protection Officers.
Council vehicle to be collected and returned from park depot, completing vehicle check sheets on a daily basis Council vehicle used for work with check sheets completed and depot and vehicle left secure at all times.
Competency Profile
Competency Level Criteria to be Evidenced (Description)
Communicating openly and effectively
A • Communicates clearly both verbally and in writing
• Is polite and approachable
• Effective listening, asking the appropriate questions to clarify understanding
• Uses appropriate language and methods of communication to make sure they are understood
• Presents and passes on information promptly
• Uses appropriate language not jargon
Delivering excellent customer service A • Demonstrates a strong internal and external customer focus, recognising the customer in everything we do.
• Removes barriers, where able, to provide the best possible service to customers
• Takes ownership for solving customers problems and acts as an ambassador for the business
• Resolves customer enquiries promptly at point of contact, referring to others when appropriate
• Identifies, listens to and values customers’ diverse needs, suggestions and feedback
• Keeps customers up to date and informed
• Deals with customers fairly and appropriately and with respect
Competency Level Criteria to be Evidenced (Description)
Achieving Results and Success A • Understands and applies the Council’s requirements and ensures own targets are met
• Keeps relevant people informed of progress or issues on key tasks
• Checks for accuracy to get things right first time
• Looks for and suggests ways to improve working practices
• Learns from mistakes
• Plans, prioritises and organises workload
• Is dependable, responsible and conscientious
• Works effectively with the appropriate level of guidance and makes decisions appropriate to their role
Respecting Others
A • Acknowledges the positive contribution that everyone can make
• Shows respect and understanding for all individuals, irrespective of gender, ethnic origin, race, disability, age, sexual orientation and religion
• Is open, ethical and honest
• Delivers what they have promised
• Generates respect and trust
• Considers impact of own actions and tries to cater for the differing needs of others
• Challenges inappropriate and discriminatory behaviour
• Escalates inappropriate behaviours and actions to the appropriate person/s
• Uses language and behaves in an appropriate way, treating others fairly and professionally.
• Respects confidentiality wherever appropriate
Additional Requirements:
The following clauses must be included in all Job Profiles.
? The Council has a strong commitment to achieving equality of opportunity in its services to the community and in the employment of people. It expects all employees to understand, comply with and promote its policies in their own work, and to undertake any appropriate training.
? Comply with Health and Safety Regulations associated with your employment.
? Be aware of the council’s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of all personal data held on such systems and ensure that all processes comply with this.
? To treat all information acquired through your employment, both formally and informally, in strict confidence. There are strict rules and protocols defining employees access to and use of the council’s databases, any breach of which will be regarded as subject to disciplinary investigation.
? You may be required to work at any Council site.
? Demonstrate a flexible approach in the delivery of work within the service area. Consequently, the postholder may be required to perform duties not specifically identified in the job profile but which are in line with the general responsibilities of the post.
? Deal with any Safeguarding issues that might arise, in line with the Council’s policies and procedures.