Description This is an opportunity for an individual who wants to develop their career in Mortgages. As a Leader within our Nationwide & The Mortgage Works Mortgage Policy and External Engagement team, you’ll play a key role in ensuring our mortgage policies and processes provide good outcomes for customers, whilst balancing the needs of the business. You’ll be an expert in product and policy management, with responsibility for mortgage sales policies and broader mortgage policy concepts, identifying areas for improvement, and resolving complex and high-profile issues as they arise. You’ll support your team to deliver these changes efficiently whilst leading your own large-scale projects and reviews. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 32 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth and Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Responsibilities What you’ll be doing You’ll be responsible for leading a team of product professionals, fostering a culture of accountability, collaboration, and customer focus whilst owning and maintaining relevant internal mortgage policy, ensuring clarity and alignment with regulatory requirements. Your responsibility will include oversight of both product policy initiatives and mortgage sales policies and processes. Whilst the role will predominantly cover Nationwide mortgages, it may also include landlord initiatives as required, and you will be expected to consider the impact of yours and your team’s changes across the wider mortgages landscape. You will also lead the team responsible for designing and developing mortgage sales policies and processes, including regulated mortgage advice policies, ensuring these are fit for purpose, meet customer and regulatory expectations, and support good outcomes and commercial requirements. At the same time, you’ll also lead product policy work which, alongside planning new initiatives, will include in-depth reviews of our mortgage products, policies, processes and propositions, monitoring customer outcomes and using data to identify issues or areas of improvement as they arise, supporting in issue resolution, and ensuring compliance with Consumer Duty You will be responsible for the sales policy and process delivery roadmap, with our broader deliverables in mind, and resourcing work effectively across your team to meet business needs whilst working closely with internal stakeholders, including Distribution and Operations, 2nd Line Compliance, Risk Partnering and Business Services, to ensure policy alignment across channels and brands where appropriate About you The minimum requirements for this role are: Significant experience in product or policy management within financial services Knowledge of the UK Mortgage market Experience of working in a project-based environment with responsibility for leading change, particularly in high-profile / large-scale projects Demonstrable experience in line management with a proven ability to manage and develop a high-performance culture Proven stakeholder management skills (including verbally and in writing) with the ability to influence at senior levels Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.