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Reactive & Planned property maintenance specialist for the Retail, Commercial, Educational & Housing Sectors. Operating throughout the Northwest.
Property Maintenance Helpdesk Manager
Property Maintenance Helpdesk Manager
Clarke Maintenance Services Ltd | Runcorn, UK (On-site)
Full-time | 45 hours per week
£30,000 – £35,000 per annum HOURLY PAID
28 days annual leave | ️ Gym membership | Company pension | Company event
s
About U
s
At Clarke Maintenance Services Ltd, fast-growing, family run company built on quality, reliability and teamwork!
We provide a first class property maintenance and construction support service to a portfolio of clients in the, Domestic, Retail, Hospitality and commercial sectors.
We pride ourselves on delivering exceptional service to our clients and maintaining a strong, efficient back-office operation
.
As we continue to grow, we’re looking for a Helpdesk Manager with experience in both construction and office leadership to run and refine our day-to-day operations
.
The Rol
e
We’re looking for a confident and capable Helpdesk Manager to take full ownership of our office operation—including the management of a 5-person helpdesk/admin team and a 2-person accounts department.
You’ll report directly to the company director and act as the go-to leader for our internal systems, processes, and performance delivery
.
Responsibilitie
s
• Manage a helpdesk/admin team of 5 (increasing with growth
)
*
oversee a 2-person accounts team
* Lead recruitment, onboarding, training, performance reviews, and where necessary,
* Learn, use, and enhance company systems and proces
ses
*
Actively manage and monitor CRM systems, ensuring full utilisation across team
s• Track and enforce both company and client SLAs, keeping performance and communication aligned
• Allocate, review, and—where appropriate—remove or reassign tasks to maintain productivity
• Implement continuous improvements and report findings and suggestions directly to the director
• Maintain a proactive, organised and pressure-resistant office cultur
e
About Yo
u
• Minimum 5 years’ experience in a construction or property maintenance helpdesk role
• Strong office management background, with proven experience leading team
s
• Hands-on experience with CRM systems and confident in managing data workflows
• Excellent understanding of how to track, maintain and improve SLA performance
• Process-driven, confident with technology, and comfortable proposing change
• Highly organised, calm under pressure, and able to lead in a fast-paced environment
• Professional, assertive, and capable of handling sensitive staffing decision
s
What You’ll Ge
t
• Competitive salary: £30,000 – £35,000 (D
O• 28 days annual leave (including bank holiday
)• Gym members
h• Company pension
• Company social event
s• Private office spac
e• A leadership role in a business with exciting growth plans and career development opportunitie
s
Why Clarke Maintenance Services Ltd
?
We’re a people-first company with big goals. If you’re a level-headed leader with a proactive approach and a passion for systems, people, and improvement, this is your chance to make a real impact. You’ll be part of a business that values your input and gives you the freedom to shape how we operate
.
Ready to Apply
?
Send your CV or apply directly on LinkedIn. For questions, feel free to message us directly
.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Construction
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