Overview
Senior Business Support Officers – 8792 | Permanent contract | £13.68 to £14.58 per hour (Scale E) | 37 and 18.5 hours per week | Reed House, Norwich
Norfolk County Council invites you to be part of the HomeFirst Hub team. We’re seeking 2 part-time Senior Business Officers to play a vital role in ensuring safe discharges, admission avoidance, reablement opportunities, and ongoing care planning for individuals in crisis and leaving hospital.
The HomeFirst Hub operates as an integrated team, collaborating closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, the Voluntary sector, and other Norfolk County Council colleagues.
You will be a team player with responsibility for administrative and coordination tasks to support the care pathway for people in crisis.
Responsibilities
* Answer and signpost calls, take referrals from healthcare professionals, monitor inboxes, and take notes from huddles to update and distribute reports.
* Data input and updating patient records on Liquid Logic (LAS) and SystmOne.
* Maintain and update reports and documentation; work with team to ensure timely information sharing.
* Use Teams, Excel, data entry and Microsoft Outlook; multitask by word processing notes while handling phone calls.
* Be flexible and adaptable to new ways of working; demonstrate a positive attitude and respect for sensitive data.
Working pattern and location
* Hybrid role with a minimum of 2 days per week office-based at Reed House on Broadland Business Park and Norwich Community Hospital.
* Two roles available: 37 hours per week and 18.5 hours per week.
* Team is operational 7 days a week, with a 4-week rotating pattern and weekend work (1 in 4 weekends).
Requirements and expectations
* Resilience, empathy, and the ability to handle emotionally charged situations when dealing with individuals in crisis.
* Comfort with working with people facing urgent and challenging circumstances.
* Able to deliver committed performance with a strong induction and a supportive environment.
Benefits
* Competitive salary
* Generous holiday entitlement
* Health and wellbeing services including fast‑track physiotherapy and a free counselling service
* Flexible working opportunities including flexi-time, part-time, remote and hybrid working (dependent on role and business need)
* Financial benefits and allowances including Norfolk Rewards, Blue Light card, relocation expenses where applicable, advances for business travel, and pension support via the Local Government Pension Scheme
* Tax-efficient options such as extra pension and bike schemes; access to a car lease scheme for greener travel (subject to eligibility)
* Referral incentive for recommending candidates to hard-to-fill roles
Application information
Please read the full Job Description and Person Specification to help demonstrate you meet the criteria. Information on terms and conditions is available through the linked resources. If you are a Norfolk County Council employee, use myOracle to view and apply for vacancies with your @norfolk.gov.uk or @nccal.ac.uk email.
Priority consideration may be given to current employees at risk due to restructure or redeployment. Redeployment closing date: 14 September 2025 at 23:59. All other applicants closing date: 22 September 2025 at 23:59.
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