TRIA Recruitment is working with a large, complex enterprise organisation to secure an experienced Service Change Manager for an initial 9-month contract. This role sits at the heart of a high-volume change environment, supporting critical technology services while enabling fast-moving delivery.
The role
You’ll be responsible for overseeing and governing technology change across a complex IT estate, ensuring that change is assessed, prioritised, and scheduled effectively with minimal disruption to live services. This is a hands‑on role requiring strong stakeholder engagement across suppliers, internal delivery teams, and project functions.
The environment includes a mix of Agile and waterfall delivery, significant BAU change, and frequent releases — ideal for a contractor who thrives under pressure and can add value quickly.
Key responsibilities
* Review and assess technology changes to minimise risk to operational IT services
* Chair Change Advisory Boards (CAB) and emergency CABs (eCABs)
* Own and maintain the forward schedule of change across services and suppliers
* Identify and drive resolution of estate‑wide change conflicts
* Engage with project and platform teams to understand release cadence and service impact
* Ensure Change Management processes are executed effectively by suppliers and internal teams
* Produce MI and supplier performance reporting
Required experience
* Strong, recent experience as a Service / IT Change Manager
* Proven ability to manage high volumes of change in complex environments
* Solid understanding of ITIL Change Management, ideally ITIL certified
* Experience working in Agile delivery environments
* Confident stakeholder management across multiple suppliers and technical teams
* Background in projects and release management
* Experience with ITSM tools such as ServiceNow and Jira
* Previous experience in large, enterprise-scale organisations
Why this contract?
* Immediate impact role within a complex technology landscape
* High‑visibility engagement with senior stakeholders
* Well‑structured Change function with strong governance
Please share your CV with relevant experience highlighted - interviews happening week commencing 2nd Feb
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