Job Description
IT Support Administrator – SC Cleared
Location: Onsite - Helston, Cornwall
Contract Type: Full-Time, Contract(Inside IR35)
Security Clearance: Active SC Clearance required
Rate: £21/hr
This role does not offer visa sponsorship now or in the future
We are currently seeking an organised and detail-oriented IT Support Administrator to join a well-established team onsite at a secure government location in Helston. This role is ideal for someone with a background in IT support, ticket and asset management, and a solid understanding of hardware triage and repair.
Key Responsibilities:
* Manage incoming tickets for your designated hub and surrounding spokes, ensuring timely updates and maintaining service levels.
* Handle hub stock and asset management, including scanning kit in and out in line with contract requirements.
* Manage IT equipment disposals processed through the hub, following proper procedures.
* Triage and carry out basic hardware repairs on warranty equipment, working with vendors for parts and returns.
* Replenish IT lockers on site as required.
* Identify and escalate potential service issues or improvements to the Team Leader.
* Adhere to all site-specific regulations and internal IT processes.
Essential Requirements:
* Current SC Clearance is mandatory for this position.
* Demonstrable experience in IT support, ticketing systems, and hardware handling.
* Familiarity with asset management and stock control processes.
* Ability to follow strict procedures and work independently in a secure environment.
* Strong communication and organisational skills.
This is a fantastic opportunity to be part of a professional and fast-paced IT environment supporting critical services. If you’re ready for your next challenge in a secure setting and meet the clearance requirements, we’d love to hear from you.