Tesco Shift Leader – Days – Newport Chepstow Rd Esso Express
Join Tesco to lead store operations across the shop floor and deliver an exceptional customer experience every day.
Pay starts at £14.76 an hour; rates increase to £15.97 for stores inside the M25. Additional payments may apply.
Minimum guaranteed hours: 16 per week; flexible hours are available down to 12 hours with strong support.
Key Responsibilities
* Run duty shifts in a fast‑paced retail environment and coordinate the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listen to them and help ensure they leave the store with what they came for.
* Look for ways to improve service, including coaching colleagues and giving feedback to the team.
* Guide and support colleagues in‑store, making sure it stays a safe place to work and shop.
* Maintain a great understanding of how your store is performing and assist managers in delivering any actions that help improve the running of the store.
* Lead from the front and set a great example for your colleagues in everything you do.
Required Qualifications & Skills
* Act as a role model by always delivering thoughtful customer service that meets every customer’s needs.
* Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
* Communicate clearly and keep your team well‑informed and up to date through a variety of methods.
* Take the lead and oversee the store in the absence of your manager.
* Make good decisions, remain flexible and handle change to ensure everything we do is right for customers and colleagues.
* Motivate and inspire your team to deliver beyond expectations.
* Remain curious and constantly look for ideas and opportunities to serve customers, communities and the planet a little better every day.
Benefits & Development
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* Save up to £2,000 a year with the Colleague Clubcard – 10% off and 15% off on pay‑day weekend events.
* Access to free wellbeing services and a range of resources to support your mind, body and life.
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
* Uniform provided and policies to support you for all life’s moments, big and small.
Availability
We work around customers’ schedules. Typical availability windows include early evenings (15:00) to midnight (00:00) on Saturday, Sunday, Tuesday, Thursday and Saturday for the M25 store.
Location
Newport, Wales (Chepstow Rd Esso Express)
Age Requirement
To apply you must be 18 years old or over.
About the role
Customers are at the heart of everything we do. The shift leader is a crucial role that ensures our store runs smoothly, the team stays motivated and the customer experience is consistently excellent.
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